Why choose Logicalis?
As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability.
We strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry. The brand refresh underpins both the evolution of Logicalis’ positioning as well as our strategic vision for growth.
Accountabilities:
- Understand & familiarize with the process, practices and ITSM platform related to Support Operations
- Ensure that all correspondence with customers is performed in a prompt and courteous manner.
- Responsible for updating technical documentations for configuration changes made for the Network Infra by any party.
- Responsible for opening and closing of support tickets when applicable and providing timely updates to relevant personnel and customer for support cases that has been allocated to you or team.
- Work closely with various team of engineers for troubleshooting.
- Understand the customer’s network structure and become familiar with the Customer’s network implementation and support processes and procedures to ensure supporting a network with proper SLAs.
- Troubleshoot production issues and network problems to fix any user related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
- 24/7 Monitoring of Customer Infra, action and provide remedy upon any fault noticed on monitoring tool.
- Perform the wireless testing across customer’s different locations and identifying or fixing if there are any performance issues or slowness in network for wireless users.
- Able to generate Network Bandwidth, utilization, traffic flow pattern reports.
- Having knowledge on Network diagrams preparation using Visio.
- Co-ordinate between his/her own Global Network Centre for any escalations or major issues and bridge between customer / senior resources / vendor / etc
Requirements:
- Minimum 1 Year experience is preferred but not mandatory.
- Knowledge about Networking technologies are mandatory.
- Quick learner and Smart thinking capabilities to learn fast and deliver in smart way.
- Willing to work in 24/7 shift system with 12Hrs of working hours on-site per day with 4 days per week and 3 days off.
- Willing to work overtime as and when needed to support healthcare environment and users.
- Able to learn and carry network hardware equipment and able to rack and stack.
- Willing to invest time on trainings to upskills the knowledge for supporting client issues.
- CCNA certification is preferred but not mandatory. Willing to learn fast and complete the certification to meet skill requirement.
- Performing site surveys on daily basis and WiFi assessment across the campus and also between the sites for ensuring Network health is good.
- Able to use monitoring tools and monitor network as primary role and action accordingly.
- Good experience in documentation including Microsoft Excel, power point, and Visio.
Qualifications:
- Role is opened to graduates (NITEC, Higher NITEC, Diploma, Etc..) with above Requirements.
- Graduates in relevant fields of studies (IT, Infocomm, Com Science, Etc..)
- People with 1-2 years of IT related working experience are preferred.
- Looking for candidates with a strong interest/passion to learn and grow in the technology space.
- Candidate should be customer oriented and able to communicate in a clear and concise manner.
- Should have Microsoft Office skills for documentation and reporting.
- Candidate should focus on IT certification related to work for improving his / her knowledge in industry.
