Customer Success Manager, Healthcare in Singapore at Logicalis

Job Description

Why choose Logicalis?          

Job Responsibilities:

• Lead consistent engagement with your customers through Logicalis Customer Success Journey Map & Thought Leadership
• Ensure the alignment of the customer business objectives as well as business initiatives to the product value proposition
• Ensure that the Customer is aware of the product key features by providing and enabling training for customer on product capabilities and key features
• Provide data analytics, reporting, and business outcomes to ensure value realization for customers
• Monitor customer health score based on customer success health score matrix
• Address adoption barriers throughout the customer engagement process
• Extend the same customer success capabilities for new relevant solution offering if gaps between customer’s current business initiatives and expected business objectives are identified
• Drive accelerated value to ensure frictionless renewals and growth
• Interlock with the Account Team to maintain one constant approach
• Demonstrate and perform CS function in a manner consistent with customer service expectations.

Required Traits:

• Independent and self-motivated to drive outcomes.
• Collaborative and Team Player to synergize with various department
• Business acumen and conversational flair to engage in outcome-based discussion & planning.
• Deep understanding of operational processes to address risk & concerns.

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

As part of any recruitment process, we collect and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. By applying to this post and sending us your resume, you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicants which can be found

Logicalis is committed to protecting your privacy.

Click below to view the data protection notice.

https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf.