Why choose Logicalis?
It’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.
Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow
Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider!
We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.
Join us and become a part of something epic!
ROLE PURPOSE
The primary purpose of the Expert Professional Services Engineer role is to architect and deliver professional services opportunities by working closely with our customers, sales and project management team to clearly understand their business and technical needs to support designing and implementing solutions that address and meet the requirements successfully.
ROLE RESPONSIBILITIES:
Responsibilities include:
- Architecting and Designing Microsoft Azure and Microsoft 365 Solutions across multiple technologies.
- Technical implementation and Delivery of Microsoft Azure and Microsoft 365 projects in a lead capacity.
- Technically lead Pre-Sales and Projects engagements around Azure and M365 opportunities.
- Documentation of solutions (e.g. architecture, configuration and setup, low level design documentation).
- Working within a project management delivery methodology in a lead technical role.
- Provide effective knowledge transfer and upskilling to relevant customer personnel to ensure an appropriate level of future self-sufficiency.
- Play a lead role in Transition of completed projects to Managed Services Support teams.
- Perform project related duties with regards to new and changing infrastructure deployments as required.
- Act as an escalation point for Managed Service Support team on very complex technical incidents for assistance and consultation.
- Completing customer Change Requests, including impact and risk analysis, implementing out of hours where required as part of projects.
- Provide technical consultancy to all other areas of the business to ensure the integrity, performance and support of new opportunities.
- Work closely with the solutions area of the business regarding developing new services and proposal.
- Attend technical workshops with customers to clearly determine business and technical goals, needs and requirements.
PERSON REQUIREMENTS:
QUALIFICATIONS
- Essential:
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Azure Solution Architect
- Microsoft 365 Certified: Enterprise Administrator Expert
- ITIL Foundation
- TOGAF
- Desirable
EXPERIENCE
- Essential: (2 – 3 Years)
- Designing and implementing Azure / Intune Based Solutions including IaaS, PaaS and SaaS supporting customer business and technical requirements.
- Designing and leading on prem infrastructure migrations to Azure Cloud based solutions.
- Designing and implementing Microsoft 365 and Intune Solutions.
- Designing and leading on prem infrastructure migrations to M365 and Intune based solutions supporting customer business and technical requirements.
- Experience in creating detailed and high quality, low level design documentation for technical solutions.
- Experienced in the design and delivery of enterprise-level Highly Available solutions.
- Experience in performing customer readiness and security assessments.
- Microsoft CSP Platform Administration and Migrations.
- Microsoft 365 Licence Administration and Azure Cost Management.
- Essential: (5 – 8 Years)
- Experience in implementing and administrating Microsoft Windows Server Operating System (2012, 2016, 2019) and key roles, including Active Directory, DNS, DHCP IIS, FTP, DFSR and Clustering.
- Experience in using PowerShell, Source Control, ARM templates, JSON, Bash and deployment automation.
- Experience in implementing and administrating Microsoft Identity and Access Management Products such as:
- Entra AD
- ADFS
- Azure AD Connect
- Conditional Access
- Azure AD Proxy
- SAML
- Experience in implementing and administrating Azure ASR and backup solutions such as:
- Commvault /mettalic
- Veeam
- Azure Backup
- Experience in implementing and administrating Microsoft 365 solutions such as:
- Exchange Online.
- Microsoft Teams.
- OneDrive
- Office applications.
- Web Services
- Experience in implementing and administrating Microsoft and 3rd Party Security Products such as:
- Azure NSG
- Azure WAF
- Azure Security Center
- Fortinet
- Cisco ASA
- Experience in implementing and administrating PaaS solutions such as:
- Azure SQL
- WebApps
- AppServices
- Azure App Service Fabric
- Experience of implementing and administrating Exchange Server technologies.
- Sound understanding of network technologies and principles.
ADDITIONAL SKILLS/ATTRIBUTES:
- A structured and organised approach to complex problem determination and solving.
- Ability to work in a very busy and highly pressurised environment.
- The ability to communicate both verbally and electronically in a clear, professional manner.
- The ability to work with minimum supervision and as part of a team, maintaining a high level of motivation and productivity.
- A detailed and accurate approach to undertaking all duties.
- Numerate and literate with an eye for detail.
- A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.
- Client focussed and with customer care / services mind-set.
- Professional & diligent team player but able to work independently and be self-motivated.
- Enthusiastic, energetic, and confident.
- Light motor vehicle driving licence (Code B or code that includes B) and own reliable transport.
