Why choose Logicalis?
As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability.
We strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry. The brand refresh underpins both the evolution of Logicalis’ positioning as well as our strategic vision for growth.
岗位职责
1.公司会培训员工熟悉自有监控平台基础操作，负责实时监控客户网络动态，事件发生后主动响应并受理；
2.通过对服务水平协议（SLA）的认识，在规定时间内响应和解决事件；
3.拨打相关报障电话，更新事件进展，直至事件解决；
4.负责接听客户电话，记录需求、报障内容并处理；
5.每月为客户提供网络服务报告；
职位要求：
1. 计算机网络以及相关专业，大专及以上学历。
2. 了解网络监控平台使用以及设备监控概念。
3. 工作认真、细致有责任心。
4. 良好的沟通能力与团队合作精神。
5. 对技术性工作有专研精神。
6. 有思科网络经验或知识者优先。
7. 应届毕业生优先考虑。
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