Why choose Logicalis?
As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability.
We strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry. The brand refresh underpins both the evolution of Logicalis’ positioning as well as our strategic vision for growth.
Responsibilities:
- Understand the process and practices related to GNC support Templates and Standard Operating Procedures
- Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up to date software.
- Troubleshoot production issues and network/security problems to fix any user related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
- Responsible for managing vendors and partners for the support matters on technical grounds.
- Performing RMA for hardware failures and replacement in production environment
- Working in 24/7 operations center and standby role for after office hours support on monthly rotational basis
- Able to follow and meet customer SLA for all the incidents and requests / responsible for the service delivery
- Undertake escalation for Enterprise Networking related matters from level 1 helpdesk engineers, perform level 1/2/3 on site troubleshooting and hardware field replacement works for customers.
- Responsible for updating technical documentations for configuration changes made via helpdesks and/or managed services customers.
- Responsible for opening and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customer for support cases that has been allocated to you
Role Requirements:
- Knowledge of ITIL principles, particularly Incident, Change, Problem and Service Management
- Experience in writing Incident reports and RCA reports for Network outages
- Minimum 6 years of relevant experiences in network operations including network, wireless, security technologies.
- Hands on experience in operations and BAU for fixing user/infra issues in production environment is essential
- Good working experience with F5 and Checkpoint is must.
- Required multi product and technology knowledge on Cisco / Fortinet / HPE / Palo / F5 / Checkpoint
- Strong technical skills on Routing/Switching/Wireless technologies for troubleshooting and fixing user issues.
- Able to perform the software patching for Routing/Switching/NXOS/Wireless/Fortinet/NAC on production environment with no-downtime where possible.
- Strong understanding about Enterprise Networking Solutions such as VSS, VPC, Multicast , MPLS etc..
- Hand on experience in Nexus devices
- Familiar with the Network configuration & setup: BGP, OSPF, MPLS, VPN Tunnel (GRE & IPSec), VRF, HSRP / VRRP, QoS, IP Flow Top Talkers, IP Accounting, ARP, NAT, PAT, Port Channel, VXLAN, Policy Routing.
- Ability in performing local / remote IOS upgrades on different products and RMAs for faulty devices in production
Interested applicants please submit your application with your expected salary and notice period to be considered for the role.
We regret that only shortlisted candidates will be notified.
As part of any recruitment process, we collect and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. By applying to this post and sending us your resume, you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicants which can be found
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Click below to view the data protection notice.
https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf.
