Resident Engineer in Singapore at Logicalis

Date Posted: 11/4/2023

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Singapore
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/4/2023

Job Description

Why choose Logicalis?          

  

As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability. 
 

We strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry. The brand refresh underpins both the evolution of Logicalis’ positioning as well as our strategic vision for growth. 

Responsibilities:

  • Understand the customer’s network structure and become familiar with the Customer’s network implementation and support processes and procedures to ensure supporting a network with proper SLAs.
  • Carry out migrations of existing setup, features, and configuration as required by the customer in a production/testing environment and help improve plans to implement new features to increase the network stability or user requirements.
  • Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up to date software.
  • Troubleshoot production issues and network problems to fix any user related issues and work with principal vendors and customer to provide the resolution with in the proposed timelines.
  • Raise equipment Return Material Authorizations (RMA’s) and to track till problem resolution and produce incident report for any severity issues that was reported by customers or end users.
  • Be available for customers’ questions in assisting their needs to support network related issues and monitor customer network leveraging appropriate monitoring tools as well for special scheduled activities performed during non-business hours or public holidays due to system upgrades.
  • Perform the wireless testing across customer’s different locations and identifying or fixing if there are any performance issues or slowness in network for wireless users.
  • Identify the principal vendor best practices and only perform changes with customer approval to improve the security levels.
  • Co-ordinate between his/her own Global Network Centre for any escalations or major issues and bridge between customer / senior resources / vendor / etc

The Individual and their Experience:

  • Minimum 2-3 years of relevant experiences in network operations including wireless technologies.
  • Hands on experience in fixing user issues in production environment is essential 
  • CCNA certified plus any other networking certifications preferred
  • Basic understanding about Routing / switching protocols.
  • In-depth knowledge on Stacking / L2 technologies / STP / IP Addressing.
  • Proficient at performing local / remote IOS upgrades on different products and RMAs for faulty devices in production
  • Good understanding about different monitoring tools like Cisco PI / PRTG / Spectrum / Syslog / etc and TCP/IP structure and IP scheme
  • Strong knowledge on Wireless / ARP / MAC / L2 loops / Switching.
  • Understand DNS / DHCP / Security knowledge is an added advantage.
  • Eagerness and willingness to pick up & adapt new technologies and automation.

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