Service Delivery Assistant in undefined at Logicalis

Job Description

Why choose Logicalis?          

As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability. 
 

We strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry. The brand refresh underpins both the evolution of Logicalis’ positioning as well as our strategic vision for growth. 

Job summary:

Service Delivery Assistant is responsible for all tasks of customer services, including customer communication, data file management and assisting the technical and business departments to complete service cases to achieve high customer satisfaction. Moreover, ISO 27001 and vendors’ auditing projects support and management are required. .

Job Responsibilities:

• Customer Service help desk
• Able to understand customer’s request, creates ticket and passes to Tech. Service Team
• Service cases management and tracking
• Customer service data maintenance and regular reports management
• Assists administrative job for Engineer and Sale to complete service cases
• ISO 27001 and vendor auditing projects support and data management
• Job rotation in Administration Department periodically

Required Qualifications:

- Essential

• Majoring in information management, business administration or related fields.
• Good communication skill and analytic skill.
• TOEIC grade at least 500 with Business English communication ability.
• Knowledge in Excel, Word, PowerPoint and Microsoft system.
• Proactive, team spirit, service-oriented spirit and amiable personality.
• Able to work under pressure and fast pace.
• Good will to pass ISO 27001 personal certification

Posting Code: #LI-WH1