Why choose Logicalis?
As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability.
We strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry. The brand refresh underpins both the evolution of Logicalis’ positioning as well as our strategic vision for growth.
Accountabilities:
• 24x7 manning of our security monitoring systems to monitor for any security threats facing our customer environments.
• Act as the initial point of contact for security incidents. Gather information and make evaluations and recommendations to protect our customers’ information.
• Evaluate, research on detected security incidents, and handle triage phase of incident lifecycle management within prescribed SLAs, by leveraging runbooks.
• Act as first escalation point during incident investigations, by responding to customers within first response time SLA, and attending to calls from our global customers.
• Manage GSOC mailbox to ensure every customer is responded within prescribed SLA.
• Manage ticketing platform to ensure all tickets are reviewed, updated, resolved and subsequently close security incidents tickets for our customers, within prescribed SLAs.
• Perform sanity checks and collect all preliminary data for security incidents and escalate to next level teams.
• Preparing monthly reports on security incident trends for our customers.
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