Technical Services Intern in Kuala Lumpur at Logicalis

工作內容

Why choose Logicalis?          

Function Description:
The Technical Services Intern is expected to support both Presales and Delivery Services teams by enhancing documentation quality, streamlining internal processes, and fostering cross-functional collaboration. The intern will play a key role in maintaining operational efficiency and ensuring consistent, high-quality documentation across the technical services lifecycle.

Career Type Description:

Presales Support

• Identify recurring project activities and assist in creating templates for Work Breakdown Structures (WBS) including scope, technology categories, cost estimates, and resource mapping
• Assist in drafting Statements of Work (SOWs) and proposal templates.
• Capture internal handover processes such as P2P (Presales to Post-sales) sessions
• Maintain version-controlled documentation for opportunity tracking and Salesforce-linked projects.

Delivery Services Support

• Document engineer assignment workflows and skill matrix updates
• Organize and archive project documentation in SharePoint or designated folders.

Cross-Team Collaboration

• Attend internal meetings to capture process updates and decisions.
• Maintain good hygiene of documentation library and records of all engagement using SharePoint, Teams, and Loop.
• Work with project managers, engineers, and presales to validate documentation accuracy.
• Design and maintain SharePoint websites for Technical Services (internal & external audience) for easy reference, with Logicalis APAC & Global as reference, and to ensure contents are updated on weekly basis.
• Assist in preparing decks and templates for kick-off and technical presentation sessions.