Why choose Logicalis?
As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability.
We strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry. The brand refresh underpins both the evolution of Logicalis’ positioning as well as our strategic vision for growth.
Job Duties
- Handling the maintenance and renewal quotation
- Manage the delivery of managed services, ensuring compliance with Service level agreement (SLAs)
- Maintaining accurate and organized documentation related to service delivery including contracts, service agreement and client records
- Conduct regular checks of renewal dates and update the database accordingly
- Handling customer inquiries, requests and feedback related to service delivery, and providing timely and professional responses.
- Perform Data Entry tasks to ensure accurate tracking of contracts and licenses, and generating reports on the service delivery metrics from the system
- Processing service orders, tracking order status, and coordinating with relevant department to ensure timely service delivery to customers
- Coordinating with internal teams to optimize the service delivery process
- Preparing reports on service delivery performance and providing insights for management review
- Assisting in managing inventory levels, tracking stock of service-related materials or parts, and coordinating with suppliers or vendors as needed.
- Coordinating with external vendors or service providers, managing vendor relationships, and ensuring vendors meet service delivery expectations.
- Performing various administrative tasks such as filing, answering phones, scheduling meetings, and providing general support to the service delivery team.
Requirements:
- High Diploma or above, preferable in Information Technology, Business Administration or related disciplines
- Self-motivated, team building and able to work under pressure
- Strong communication and interpersonal skills
- Willing to learn quickly on the job and undergo training if required
- Analytical and detail-oriented in problem solving
- Fluency in verbal and written English/Cantonese/Mandarin
Preferred:
- Experience in Service delivery or Sales support or business administration roles
- Immediate available is highly preferred
