SOC Intern en Kuala Lumpur a Logicalis

Descripción del puesto de trabajo

Why choose Logicalis?          

Responsibilities:

• 24x7 manning of our security monitoring systems to monitor for any security threats facing our customer environments.
• Act as the initial point of contact for security incidents. Gather information and make evaluations and recommendations to protect our customers’ information.
• Evaluate, research on detected security incidents, and handle triage phase of incident lifecycle management within prescribed SLAs, by leveraging runbooks.
• Act as first escalation point during incident investigations, by responding to customers within first response time SLA, and attending to calls from our global customers.
• Manage GSOC mailbox to ensure every customer is responded within prescribed SLA.
• Manage ticketing platform to ensure all tickets are reviewed, updated, resolved and subsequently close security incidents tickets for our customers, within prescribed SLAs.
• Perform sanity checks and collect all preliminary data for security incidents and escalate to next level teams.
• Preparing monthly reports on security incident trends for our customers.